Terms & Conditions
LINDY LOU’S ADVENTURES IN MUSIC
TERMS & CONDITIONS
Date of last update: 11th November 2025
You must read these Terms and Conditions very carefully before you book a session with us.
GENERAL
1. Please sanitise your hands when entering any of our buildings.
2. All classes are payable half termly in advance, or for the remainder of a half term, with the exception of our special events.
3. Please ensure we have up to date contact details for you. If any details change, please update your account on Class For Kids.
PAYMENTS
4. The prices for sessions are displayed on the Website in GBP and include VAT. Lindy Lou’s Adventures in Music and the Franchisee are not responsible for any fees or charges your bank may apply for currency conversion if you make a payment in a currency other than GBP.
5. By proceeding with payment, you confirm that the bank account or card used belongs to you, or that you have the card/account holder’s permission to use it. If you proceed with a payment method without proper authorisation, you may be held responsible by Lindy Lou’s Adventures in Music and/or the Franchisee for any resulting losses.
6. All card payments are subject to checks and authorisation by your card issuer. If the issuer declines or fails to authorise the transaction for any reason, your payment will be rejected and your booking cancelled.
7. You may choose any payment method listed at checkout. Payments are processed by an independent payment processor (Stripe) and its affiliates. The payment processor’s own terms and policies apply to that transaction. Neither Lindy Lou’s Adventures in Music nor the Franchisee is involved in the payment processing and will not assume any liability for those services or any errors made by the payment processor. Please review the terms and policies of your payment processor before proceeding.
8. Very occasionally, sessions may be displayed at the incorrect price.
• If the correct price at the time of your booking is lower than the advertised price, you will be charged the lower amount.
• If the correct price is higher than the advertised amount, the Franchisee will contact you for instructions before confirming the booking.
If the Franchisee accepts a booking where the pricing error was obvious, unmistakeable, and reasonably should have been recognised by you as a misprice, the Franchisee may terminate their contract with you, cancel the booking, and refund any payment you’ve made.
Franchisee cancellation of bookings
9. The Franchisee will deliver the services you booked for the session on the date specified in your booking confirmation. However, if it becomes necessary (for example, due to legal, operational, or safety reasons), the Franchisee may need to cancel the booking — whether for a single class or an entire term. In that event, you will be contacted by email and/or SMS and offered one of the following options:
(i) Accept a new date/time at no extra cost; if you accept, updated booking details will be emailed to you.
(ii) Accept a credit note to redeem at a future date, including as payment towards our special events.
(iii) Decline the new date/time; if you decline, the booking will be cancelled (confirmation sent via email) and any payment you made for the original booking will be refunded.
Your cancellation rights
10. Except for the cancellation rights set out in clause 9 above, you don’t have the right to change your mind and cancel your booking. Under the Consumer Contracts Regulations 2013, bookings for leisure activities that take place on a set date or within a set time period are non-refundable.
11. This means that if you decide to cancel for any reason not covered in clause 9, or if you don’t attend your booked session, we’re unable to offer a refund or a transfer. When you book a session, your place is reserved just for you, and it may not be possible for the Franchisee to offer it to someone else if you no longer attend.
12. If you are unable to attend a scheduled session, you may gift your booking to another child of an appropriate age group and development level for the same class time and day. Advance notice is required, including the full name of the attending child and the contact email address of the accompanying responsible adult.
Transfer of classes
13. Your booking is valid only for the dates and times confirmed at the time of booking. If you are unable to attend your regular class(es), we may be able to transfer your booking to another available class that is suitable for your child’s age and developmental level for the remainder of the half term. Transfers are subject to availability.
14. If no suitable alternative class is available and you are unable to attend, you may gift those class(es) to another child in accordance with clause 12 above. If gifting is not an option, please note that we are unable to offer refunds or credits for missed class(es).
Your other rights of refund
15. You’re protected by law if the services you receive aren’t carried out with reasonable care and skill, aren’t fairly priced (when no price was agreed upfront), or aren’t finished within a reasonable time (when no timeframe was set).
16. If you think the service you received doesn’t meet these standards, please get in touch with the Franchisee as soon as you can so they can help sort things out.
HEALTH & SAFETY and FIRST AID
17. While Lindy Lou’s staff and management endeavour to ensure the safety of all our customers, it remains the responsibility of accompanying adults and guardians to supervise the children in their care whilst attending the sessions.
18. All children must be accompanied by a responsible adult and remain the responsibility of said adult at all times. Parents and guardians must:-
· Remain on the premises at all times.
· Monitor their child to ensure their safety.
· Know where their child is and ensure that the child is able to locate them at all times.
19. Although Lindy Lou’s staff strive to maintain a safe environment. Should accidents occur please report any incidents immediately to a member of staff. Lindy Lou’s is under no legal obligation to provide first aiders, and in the event first aid is needed we urge you to seek medical attention for your child.
20. Whilst Lindy Lou’s staff will carry out regular maintenance checks on all equipment and ensure daily risk assessments are undertaken, we do request that we are informed if an item has become damaged or appears faulty in any way. Please do not bring anything into the room which could be a potential choking hazard. If you should you see any such item, please hand it to a member of staff immediately.
ILLNESS
21. If you or your child are feeling unwell please do not come to class. It is not fair on you, your teachers or your classmates.
PROPS & EQUIPMENT
22. During Lindy Lou Glow sessions we will use UV lighting and by taking part in the class, you permit the use of this light. At the start of each session, any potential hazards will be pointed out. We request your attention during this time to ensure the safety of all members of the group. FLASHING LIGHTS, MOVING IMAGES AND LIGHTS will be used during the session. This could trigger a seizure in people with photosensitive epilepsy. Please monitor your child at all times for any signs of this. Should your child be showing any signs of distress during the session, please know that you can leave the room at any time to suit your child’s needs.
FIRE
23. In the event of a fire alarm activation, please leave the building immediately from the nearest fire exit and move away from the building. Do not re-enter the building.
FOOD & DRINK
24. Food and drink is NOT permitted in the room with the exception of milk for babies.
PHOTOGRAPHY, FILMING, AND USE OF MATERIALS
25. Filming and photographing your own child(ren) during class is permitted.
26. You must not share, distribute, publish, or post any photographs or videos of any person (other than yourself and your child) without their direct approval.
27. A franchisee may ask for all photography and filming to cease if they believe these Terms and Conditions are not being followed. Their decision is final, and continued participation in the class is contingent upon following the session leader’s instructions.
28. You are prohibited from making any commercial use of the name, likeness, or visual, audio, audio/visual materials of any Lindy Lou’s Adventures in Music session without the explicit prior written consent of Lindy Lou’s Adventures in Music. For clarity, “commercial use” includes, but is not limited to, offering for sale or selling any such materials.
29. Occasionally during your session, a franchisee may take photographs or film footage for use on our social media and advertising platforms. By agreeing to these Terms & Conditions, you consent to the unlimited use of any such photographs. If you do not wish to participate in the filming or photography, you will not be included in any shared content. If you prefer that your child is not photographed, please also update your preferences in your Class4Kids account.
BAD WEATHER POLICY
30. No refunds will be given for any missed classes unless the class has been cancelled by us. Please take care when travelling to classes in adverse weather conditions.